Delivery & Handling
A handling charge of $12.50 + GST is applicable for all orders, or $4.50 + GST for orders within Victoria.
Returns and Credit Requests
Where a customer wishes to return the Goods, they must request a Returned Goods Authorisation (RGA) and may not return the goods before receiving the RGA number from Gildana. When requesting an RGA, the original invoice number is required to be quoted. All returned goods must be properly packed, clearly labelled with the RGA number, and returned via Gildana’s nominated means.
To the extent permitted by law, returns will not be accepted if:
If it is determined that the customer was not entitled to return the Goods, Gildana may charge a re-stocking fee (the greater of 15% of the cost of the Goods returned or $30) together with any other charges (including freight) incurred by in connection with such return.
If a handling fee was charged at the time of the purchase of the Goods, the customer will not be entitled to a refund or credit of that handling fee.